More often than not, people don’t quit because of the company. They leave because of a bad boss. In fact, a recent study by GoodHire revealed that 82% of American workers said they might quit their job because of a bad manager.
Managers/Supervisors determine employees’ experiences on the job. Who wouldn’t love an authentic and honest supervisor who inspires and brings out the best in their employees?
Managers themselves are at risk of leaving. With everything going on in returning to the workplace, managers are sometimes stuck in the middle trying to retain staff while enacting top management’s directives.
How do you get the managers to stay and then give them tools to do a better job, so employees on their teams stay, grow and are productive?
One of our clients decided to address these concerns by offering training to a group of their managers and supervisors: “The Manager as a Performance Coach: A Practicum.”
Here are the results participants wrote on their evaluations:
- “I have immediately begun to incorporate language from the coaching conversation chart into my phone calls and emails – Within a day I received feedback from staff thanking me for helping them ‘gain perspective.’”
- “I really love this course and I keep the coaching strategies near my desk to remind me until it becomes natural.”
- “Now I can better support my staff by teaching them the skills they need to solve everyday problems, rather than by providing quick answers. This can be done by changing the language we use, to help re-frame the situation and encourage the direct report to propose solutions. Not only will this approach serve to address the issue at hand, but it also helps instill a sense of agency and competency for the staff member.”
- “A lot of great tools that I plan on using in managing my unit.”
What Can Leaders Do to Attract and Retain Employees?
The participants went through four half-day virtual sessions where they learned how to shift their mindset from boss to coach. They learned and practiced an 8-step process to conduct a coaching conversation. They heard plenty of model conversations and then role-played their own.
You can see the course description and learning objectives below.
If this is something you’d like your managers and supervisors to experience, let’s have an exploratory conversation. We can customize the content to your company’s needs.
To get your questions answered by this expert, please go to our resources page look in the category of ‘Talent Management and HR’ and select ‘Executive coaching, Management Skills Training, Team Building, Communication & Collaboration, Customer Service, Job Benchmarking’ to see our company profile. When you click the ‘Introduce Me’ button, you’ll get an email introduction with our CEO’s contact info, and we can answer all your questions.